QuikBrace Refund Policy
We think our QuikBrace products are awesome, and we guarantee you will too. If you are not 100% satisfied with any part of your purchase for any reason at all, please let us know and we’ll do whatever it takes to make things right.
What happens if you are not happy with the goods?
If you’re unhappy with your purchase or experience for any reason, we want to know about it. Just the thought of unhappy customers keeps us up at night. So seriously, please call us at (+61) 0472 645 845 or shoot us an email at firstname.lastname@example.org
In what circumstance would a refund/return/exchange be offered?
If a QuikBrace product breaks, is not fit for purpose or does not do what we claimed it would do, then you can ask for a repair, replacement or refund.
If you are dissatisfied with your QuikBrace Wood Flooring Machine, then we want to remedy the problem. We will gladly exchange or replace the item, or refund the money you paid. You can return items that are unsatisfactory within 60 days providing they are unused and in original packaging.
Please contact Customer Care at +61 472 645 845 prior to returning a product so we can resolve your problem quickly, efficiently and with as little fuss as possible.
(Please note that returned items that are either used or not in their original packaging may not be accepted or else incur a 20% restocking fee.)
Damaged in Shipping or Defective Items
We package every order carefully to prevent damage in transit. Whilst highly unlikely, it is possible that one day an item could possibly arrive damaged or defective. It’s not happened yet, but if it ever does, there may be no need to return damaged or defective items. Please call Customer Care on +61 472 645 845 so we can correct this problem immediately at our expense.
What happens if you change your mind after placing the order?
If you are purchasing the QuikBrace All-in-One Flooring Machine or QuikBrace replacement parts, there is a good chance you are wearing grown-up pants. And as such, you are responsible for your actions and choices.
Under the Australian Consumer Law, a store does not have to give a refund or replacement if a customer simply has a change of mind about a product. The customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.
Therefore, you are not entitled to a refund or replacement if you have:
- Changed your mind and no longer want the product
- Ordered the wrong product
- Found the product cheaper elsewhere
- Found a better product elsewhere
- Damaged the product by misusing it – for example, using a QuikBrace Flooring Machine as a boat anchor or
- Used the product for an extended time and the problem is as a result of usual wear and tear.
Contact us at email@example.com for questions related to refunds and returns.